Flexible, transparent, and supportive: everything from a single source
Are you interested in developing a customized concept for your software environment? Are you looking for someone to provide competent and reliable support for your systems? Then we’re the right people for you. With experienced experts in a range of specialisms, we can take ownership of your IT operations to the precise degree you require. You can determine what level of service and maintenance provision suit your needs. Whether on a 24/7 basis or at particular service and on-call times, you can commission our team’s services in line with your requirements. You can flexibly increase or reduce the time allocated in order to successfully get through any business-critical phases, for example, or opt for a lower level of service at times of reduced demand. In order to ensure maximum transparency, we also provide you with regular service reports if requested. If you also want to train your employees in operating the software solutions involved or are looking for training for your internal help desk team, we can offer you comprehensive support related to your system environment.
Secure and rapid communication
Whether via a jointly operated ticket system, an established telephone hotline, or your personal Solution Manager, you can benefit from a reliable set of communication channels. You can thereby inform us of any change requests and error messages quickly and securely at all times. We’d also be happy to inform you about solutions to problems and new product versions via regularly updated documentation. We can make new software versions available for download in an area for your exclusive use or alternatively send these to you on a storage device. On request, we can also actively monitor your software to save you time in this area and ensure that we can resolve any faults without delay.
An overall customized hosting solution rather than a piecemeal approach
We can provide you with an operating environment in which your applications will run as efficiently as possible. Whether you opt for a virtual environment, a full-server solution, or have your server hardware running under our care, we’ll give your systems individual attention and tailor our services to your needs.