Flexible, transparent and supportive: a one-stop service
Need a customised concept for your software landscape? Are you looking for someone who will service your systems competently and reliably? Then you have come to exactly the right place. With experienced experts in different areas of expertise, we will take responsibility for your IT operation exactly the way you need us to. You determine how intensive our service and maintenance services are to be. Whether you need us 24/7 or at specific service and on-call times: you engage our team exactly in accordance with your needs. Top up time allocations flexibly or reduce them to successfully handle business-critical phases, for example, and when your needs are less, you simply book fewer services. To ensure maximum transparency, we also provide you with regular service reports by arrangement. If you would also like to train your employees in how to use the software solutions or your internal helpdesk staff, we offer you extensive support relating to all aspects of your system landscape.
Reliable and speedy communication
Benefit from reliable communication paths whether via a joint ticket system, an established telephone hotline or your very own solution manager. This means you can inform us of your change requests and error messages at all times reliably and quickly. We are happy to inform you about problem solutions and new product versions also by way of regularly updated documentation. We provide you with new software versions for downloading in an area exclusively for your use or send these to you on a storage medium. Upon request, we can also monitor your software actively so that you do not have to invest any of your own time allowing us to rectify any faults without delay.
No piecemeal measures: your customised all-in-one hosting solution
We will provide you with an operating environment on which your applications will run optimally. Whether we are taking charge of a virtual environment, complete servers or your server hardware: we service your systems individually and focus entirely on your needs.